AI Support & Order Automation for E-commerce
Automate order-status questions, common product queries, and customer follow-ups with Hindi- and English-speaking voice and WhatsApp workflows connected to your store and CRM.
Pillar: // AI support for Indian e-commerce | Standard Delivery: Schedule agreed after requirements review
What We Deliver
- Knowledge Base & Script Planning: Organize approved FAQs, product information, and escalation rules for the workflow.
- Voice & Telephony Integration: Select a voice provider and calling setup based on availability, requirements, and budget.
- WhatsApp & Tool Integrations: Connect supported messaging, store, or CRM tools when accounts and permissions are available.
- Testing & Review: Test common and edge-case interactions, review handoff behavior, and agree on ongoing support.
Problems We Solve
- Missed calls and after-hours questions: Let an AI voice agent answer common product and order questions outside staffed hours, then route requests that need a person.
- Order questions across channels: Connect voice and WhatsApp support to order information where your store integration supports it, reducing manual lookups for routine questions.
- Manual customer follow-ups: Automate routine follow-ups and reminders across connected tools, while keeping people in control of exceptions and sensitive conversations.
Core Tech Stack
- OpenAI GPT-4o / Claude 3.5 (Language Model)
- ElevenLabs / Deepgram (Voice Synthesis / STT)
- Twilio / Plivo (Telephony Infrastructure)
- Meta WhatsApp Cloud API (Messaging)
- n8n / Python (Workflow Orchestration)
Frequently Asked Questions
- Does the AI sound robotic or natural?
- Voice quality depends on the selected provider, language, and setup. We can review sample voices and expected behavior during project planning.
- Can the AI transfer live calls to a human agent?
- A workflow can include escalation to a human if the telephony provider and project setup support it. We agree on the handoff path before implementation.
- Can it integrate with our existing WhatsApp business number?
- Integration depends on your WhatsApp Business account, Meta access, and the selected messaging setup. We confirm these requirements before work begins.
Direct WhatsApp desk: https://uxio.app/chat | Email: hello@uxio.app | Home